Assistance Channels

  • 1 hour ticket response time
  • A one hour Ticket Resolution Warranty

  • Our group of qualified professionals will try their best to reply to your advice requests in about 1 hour. If, however, the issue you have experienced needs help from our Admin =Team,= we’ll forward the ticket to the person on duty and will submit a note to notify you.

  • Top quality support service
  • Professional Tech Assist Service

  • Our customer assist staff will be working for you 24x7 to to handle all assistance demand tickets that you submit. We offer tech support for all the software applications that are pre–installed on your web server. These include our custom developed Site Control Panel, the selected Operating System and the server admin panel (with respect to the VPS type).

  • Intuitive help center
  • An Intuitive Help Section

  • Each section of the Site Control Panel that is included as a gift with your VPS offers a built–in collection of articles. One can find an array of extensive how–to posts and a group of step–by–step video classes that illustrate all the important site administration responsibilities. You can view them by simply clicking the Help or Video keys in the top right part of each Control Panel section.