Customer Support Channels
A One–Hour Support Ticket Response Time Guarantee
All your help requests will be replied to in no more than sixty minutes after the support ticket or e–mail is submitted. If your case requires further assistance from an administrator, we’ll direct the ticket or the email to the person in charge and we will leave a note to let you know that more time will be required for reaching the optimal solution. And if you take advantage of our Optional Admin Services package, all of the server management services included there will be completed whenever you want.
A Top–Notch Help Desk Service
We’ll be online for you 24x7 to answer any questions that you may have pertaining to our Site Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also need help with server admin tasks, you can make use of our Optional Admin Services package, which includes backup hard drive space, weekly OS updates, server monitoring and rebooting services, as well as troubleshooting and software installation services
An Intuitive Help Area
Each dedicated server comes with our free–of–charge Site Control Panel, which boasts a circumstantial knowledgebase and a selection of step–by–step video tutorials. Whenever you require help while working with the Site Control Panel, just click the Help or Videos buttons in the top right corner.