The availability of the customer and technical support that a hosting company offers will tell you a lot about the services that they provide as well. In the event that you're allowed to use just e-mail messages and / or tickets, you have almost certainly found some reseller and not the website hosting provider. If this is the case, you will have to wait for several days to have a problem resolved as the reseller may not be checking their communication regularly or they may need to get in touch with the true website hosting company for additional help. If the provider offers various means of communication with fast response time which are available anytime, they're almost certainly the top provider, not just a reseller. So you'll reap the benefits of prompt assistance and top-notch support since they'll have direct access to the servers where your account is. No matter what the issue - sales or technical, it is always much better to be able to contact your hosting company right away through your favourite way of communication.
24/7 Customer Support in Hosting
We offer 24/7 customer, billing and technical support for all our hosting
. Even if you aren't our customer yet and you have some questions, we can help you without delay and provide the needed information, to give you the choice to make the very best decision when you buy a new hosting account. We are available any time, including weekends and holidays, and we supply various means of communication to get in touch with us - phone, live chat, emails and support tickets. For your convenience, we have a couple of phone numbers internationally, so that you can call the one which is closer to you. The max response time for your email messages and your tickets is 1 hour. The regular response time is no more than 15-20 min, so you can forget all about waiting for days to receive support for any task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
We're aware how essential it is to receive well-timed support, particularly when your site is not functioning as it should be for some reason. All our semi-dedicated servers
feature 24/7 customer and technical support, therefore in case something happens, you're able to use several methods to contact us - telephone line with multiple local numbers around the world, live chat, e-mail messages and support tickets. The first two methods are for billing, pre-sales and general matters, so that in case you don't have an account yet, for example, you can receive more information about our solutions, or we can help you with less complicated technical matters. The second two options are for solely tech troubles or anything that is more time-consuming due to the fact that it is much easier to follow the communication between you and our support team. The warranted max reply time for them is just one hour, the actual one - 15-20 min, so you won't need to wait for a whole day to receive assistance like you may have to do when using the services of various other providers.
24/7 Customer Support in VPS Servers
Every single VPS server
package that we offer features 24/7 customer and tech support, therefore in case you experience any trouble with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you will be able to contact us at any time, even weekends and holidays. For your convenience, we supply different means of communication - phone support with several local numbers globally, live chat, e-mail messages and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical matters as it is easier to monitor what is going on. The maximum warranted reply time for all of the e-mail messages and tickets is 1 hour, yet it hardly ever takes that long to get help. In case you add the Managed Services upgrade that we provide, our admins will also assist you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers
When you purchase a dedicated server
from us, you will be able to contact us at any time using several channels and the maximum time that you will have to wait for a response is approximately one hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is online 24/7 no matter if it is a holiday or a weekend and we will support you with anything related to the apps that are pre-installed on the server. To contact us about a tech issue, you'll be able to open a support ticket from the Help section of your billing Control Panel or you could send us an email. If you have any common questions or you would like to learn more about our solutions before you order, you can take advantage of our live chat or you can call one of the local telephone numbers that we have in different countries worldwide. In case you'd like to receive help with third-party software that you cannot install or manage efficiently, you are able to add the Managed Services upgrade to your plan and our system administrators will assist you.