If you have ever had a hosting account in the past or you've dealt with any other kind of online service, you're probably well aware from personal experience that for many things it's better to consult with a live person on the telephone rather than exchange tickets or emails. In order to find out more about a service before you buy it or when something small-scale needs to be made, for example, it will be easier and a lot faster to get it done in real time. When you're given the option to connect with representatives by phone, it is also very likely that you are dealing with a real web hosting supplier, not a reseller. The type of support that you can get on the telephone differs between different providers - from general matters to professional technical support. Generally the majority of suppliers will offer you pre-sales assistance and first level telephone support, while more complex technical issues are managed through e-mail or tickets.
Phone Support in Hosting
We believe that having the option to communicate with a live consultant is rather important, so we have three support lines globally (USA, UK and Australia) and you have the option to contact us over the phone for fourteen hours a day. If you consider obtaining one of our hosting, for example, you're able to phone us and learn more about our solutions before you order so as to be sure that we do match all of the system requirements for your sites. After your order, you can get in touch with us about all the sales and / or billing troubles you may have, or get any type of general or basic tech information that you need. We've tried to find the balance between phone and ticket support, so for entirely technical issues you have to use our ticketing system, that will help you follow the communication as well as any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there will always be somebody to assist you if you have any questions about the semi-dedicated server packages that we supply. Whether you want to find out more about our packages, you have a billing issue or some general problem, you can call us. Despite the fact that some more technical problems may require a ticket in order to give some time to our tech support team to analyze, we will assist you with countless technical questions over the phone as well, saving you precious time and efforts. As we have data centers on 3 different continents - in the United States, Great Britain and Australia, we have local phone lines in these countries as well. If you are in a different country, we also have a global number where you can reach us.