If you ever encounter a problem with your site and are unable to cope with it, ask the hosting company’s help desk support team to assist you to get the site back online. A prompt solution would be the most optimal scenario, but a lot of companies reply within twenty four hours or even more, especially if you are dealing with a reseller. Even if the problem can be solved swiftly, your website may not function correctly or may not be accessible at all for a longer span of time, so you may lose prospective clients because it is quite unlikely that anyone will ever go back to a site that is inoperational. For this reason, you should make certain not only that you can touch base with your hosting provider, but also that they can reply and assist you in a timely fashion. If a web application update does not go smoothly or if you erase something unintentionally, for instance, the site should be fixed swiftly in order to prevent extended unavailability.
One-Hour Response Guarantee in Hosting
Our hosting come bundled with a 60-minute reply time guarantee, which suggests that irrespective of what question or obstacle you may have, we’ll always be there to lend you a hand. In reality, it rarely takes more than 30 minutes to get a problem resolved or a question answered, and this is valid for both sales and technical matters. Our support team members will be at your disposal 24x7, even on weekends and official holidays, which suggests that you will get swift assistance at any time. We are aware of precisely how precious time can be, so by the time we answer your e-mail or support ticket, we’ll have examined the matter and, if we haven’t figured out a solution, we will provide you with more info about what you have to do on your end, when the case demands it. With our support service, you can rest assured that there will be somebody to lend you a hand immediately, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Because we understand precisely how important it is to obtain prompt assistance, we promise that you won’t ever have to wait for more than one hour to receive a reply to any ticket that you send from your semi-dedicated server CP. As it is, you will seldom have to wait for more than 20-30 minutes and this is valid for any enquiry no matter what its nature is – billing, general or technical. Furthermore, our tech and client support team is working 24-7, which is the reason why even if you submit a ticket during public holidays, you will invariably obtain an instant reply, which will contain the answer to an enquiry, the solution to a predicament or the info needed to solve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you’ll never need to spend an entire day waiting around for a reply like you would with a lot of other web hosting providers.