A live chat is one of the many channels of communication offered by some hosting companies as part of their support service. Determined by the provider, the chat is used for pre-sales, billing and/or tech assistance. This method of communication is quicker in comparison to a support ticket and it will make it less likely to misunderstand or misspell something compared to a phone call with a representative. What's more, when the trouble that you experience needs some time to be investigated and resolved, you will be able to do something else in the meantime instead of just waiting, as you would have to do if you call. Also, you can take advantage of a live chat assistance service free of charge as long as you have world wide web accessibility even when your website hosting supplier is based in another country and they don't have a local phone number you can call.
Live Chat Support in Hosting
In addition to the telephone and ticket support, we offer live chat support as well. You can get in touch with us every day, which includes holidays and weekends, and we will give you more details about the hosting that we offer in case you are not among our customers yet, or about basic and billing questions in case you already have a user profile. Although for solely tech issues you have to open a ticket to our tech assistance team, since such matters will need additional time to be resolved, you may still get in touch with us through the live chat for some tech details. To give you an example, we will assist you to set up an e-mail address in your e-mail client or troubleshoot a number of issues, saving you considerable time. Even when our phone lines are already off for the day, you'll be able to talk with a live person.
Live Chat Support in Semi-dedicated Servers
We offer live chat support as standard with our services, so any time you have any questions for our semi-dedicated servers, you're able to contact our customer care team whenever you need regardless of whether you've already obtained your account or not. In general, the chat service is intended for billing, pre-sales and common questions and troubles, but we can help you with quite a lot of tech questions too. We will help you select the proper plan for your websites if you don't have an account yet, we can respond to all of the billing questions or concerns you could have or we can help you with setting up your new e-mail address on your personal computer or smartphone - all this will be done in a timely manner since our live chat service is online all day long, every single day. Any time you require help, you'll be able to talk to a representative and save time and effort.