In case you have bought a web hosting package and you have certain inquiries regarding a given feature/function, or in case you’ve run into a certain obstacle and you need assistance, you should be able to get in touch with the respective support team. All web hosting companies use a ticketing system irrespective of whether they offer other methods of contacting them along with it or not, due to the fact that the most effective way to solve an issue most often is to send a ticket. This kind of correspondence renders the responses exchanged by both sides easy to follow and allows the client service staff members to escalate the issue in the event that, for example, an administrator must become involved. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which means that you’ll have to have no less than two different accounts to touch base with the tech support team and to actually manage the hosting space. Constantly switching from one account to the other may often be a drag, not to mention the fact that it takes a long time for the vast majority of hosting providers to respond to the tickets themselves.
Integrated Ticketing System in Hosting
The ticketing system that we use for our hosting isn’t separate from the hosting account. It is part of our all-in-one Hepsia hosting Control Panel and you will be able to access it whenever you like with only a few clicks of the mouse, without the need to leave your hosting account. The ticketing system features a quick-search box, so you can trace any trouble ticket that you have submitted in the past, if needed. Plus, you can see knowledge base articles that are relevant to different problem categories, which you can select, so you can find out how to tackle a particular issue before you actually post a ticket. The response time is maximum 1 hour, so you can receive prompt assistance at any given time and if our client care staff recommends that you should do something in your hosting account, you can do it straight away without having to log out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is far more efficient to manage everything from one location, so we have incorporated a ticketing system into the in-house developed Hepsia Control Panel, which is available with each semi-dedicated server account. This will permit you to manage the correspondence with our technical support staff along with your semi-dedicated server, which implies that you will not need to memorize additional sign-on credentials for a separate system. You’ll be able to post a new ticket or to track down the status of an old one with no more than a couple of clicks of the mouse whilst you’re browsing the files hosted in your semi-dedicated account. Plus, you can search through older tickets using a clever search function or take a look at relevant FAQ articles, which provide solutions to common obstacles. The integrated trouble ticket system is monitored 24x7 with the maximum response time being only 1 hour, so there will always be somebody to assist you.